RS
Robert S

1 reviews | Active since Sept 2013

13 Feb 2017, 18:19

Neglecting *********** ********** blood suckers

<p>This is now the 2nd time I'm reporting Vodacom for ***** for the same reason. And the previous matter is still not resolved. This is what I posted on the 25th of January... I have been a client of vodacom for many years, and since I was retreched I had to make manual payments for my phone account ( ********** ). I had to do private work to be able to support my family and sometimes my money was payed late (I didn't have a fixed income). And then my phone line would get suspended because of that. So I would then pay the account once the fund was availeble and have the line activated again, but I was then hassled by fodacom on a regular basis regarding my account with them and after months went by I only heard about the R500 penalty fee. That means every month I have been paying a fine and not the actual account and that is vodacom's negligence! I tried to cancel my account since I didn't upgrade in January 2016 but I was told to pay an extra amount of R1000 and something. So, I took my simcard out of my phone and tossed it out of my car window! I've not used that account in months yet I stil pay R650 EVERY month since then to pay that R1000 and something in order to cancel the account. Since I threw my simcard away I've payed R1400 (I have been paying for something I no longer use) Today I called vodacom's cancelation department to find out what the status is and I was told that I'm still in areas and still owe that 1000 and something rand without any changes what so ever. I was then told that I can't cancel the account because it was handed over to vodacom's legal department who has failed to contact me via email to inform me of this! I have the eft proof of payments!</p> <p> </p> <p>After that Vodacom sent me an email with a statement attached showing that I am infact not in areas and that I can call the cancellations department to terminate my contract. I have been trying to cancel it for weeks now and every time I cal,l the agent tells me that they can't terminate my contract because my account has been handed over to the legal department even though they can see on the system my account is up to date! This means I will have to pay another month for a ****ing number I no longer use!!!!!</p> <p> </p> <p>Vodacom, you are a neglecting, ***********, ********** company! I want my contract terminated ASAP without making me pay for another month!</p>

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Replies (2)
Vodacom
Vodacom's reply14 Feb 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Feb 2017, 14:08
Official

Dear Client

I understand your concerns and escalated the matter to the Cancellations Team to best assist you.

The Accounts Team confirmed that the account was rectified.

Kind regards

Vodacom Consumer Website Team