VvdW
Vince van der Walt

1 reviews | Active since Oct 2014

21 Jul 2015, 09:42

Neglect to inform and charge ******ionate rates

Vodacom neglected to inform me by sms that my data bundle has run out. I have made an effort to keep data low and stay in bundle rates this month. They did not inform me that my bundle was finished so that they can charge ******ionate rates. I'm beginning to think it is intentional. This is an absolute abuse of the consumer.<br> <br> Sincerely<br> Abused Consumer

0
Replies (1)
Vodacom
Vodacom's reply21 Jul 2015, 12:34
Official
Hello Vince1810,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites