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nowellyn.wma nowellyn.wma

1 reviews | Active since Jul 2017

21 Jul 2017, 13:06

Negative star Rating. Vodacom is lying to its subscribers and must Own Up

<p>You dont deserve a star, You deserve the "POO Emoji" SA's so-called best Network is a shame to the very fabric it is printed on. I have on numerous occasions experienced dropped calls by this shameless excuse for a network and even at times when I have engaged with call center staff. The inadequate infrastructure as well ***********ly trained call center staff make for an even worse customer experience on the whole. I have been incorrectly billed from my normal data while using the so-called nite data and no resolution in sight after numerous calls. Their latest **** called Meg,my day is also not living up to its expectations. If you open a contract with Vodacom you are entering into the competencies of a government run agency. They never keep to their promises and cause only more grief to the mistakes they constantly make. I will,formally proceed with my complaint to ICASA and withdraw my contract from being upgraded. I am moving on</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2017, 13:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team