TT
Thuso T
1 reviews | Active since Apr 2021
15 Mar 2022, 08:21
Negative Marketing Strategy
I get an SMS regularly informing me that I must SMS CONCOVOFF to 31050 and that if I do not do so, I’m gonna be charged R 15 every month for “Contract Cover”. This negative marketing strategy is forbidden in terms of the Consumer Protection Act. So it means if I do not OPT OUT as the SMS says I must, VODACOM is going to increase my monthly bill by R 15. Without my consent; without even a verification of my affordability. I place it on record that I do not want this service you are offering. Please desist from forcing me to send an SMS to 31050. Please!!!
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Replies (2)
Vodacom's replyOfficial
15 Mar 2022, 09:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2022, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2022, 15:07Dear Thuso Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly opt out by sending an SMS to 31050 if you don't want to be charged for the service.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2022, 15:07
Official
Dear Thuso Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly opt out by sending an SMS to 31050 if you don't want to be charged for the service.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,