Needing answers urgently from VODACOM

I'm very angry at vodacom I have never had a contract with them as a service provider but they have been deducting money from my account without my consent I went to VODACOM in pinetown (Pinecrest center)and I was told that the is a contract taken under my account in JOHANNESBURG meanwhile I leave in Kzn Durban and furthermore I was told that they were not sure of the procedure when an online application is done because I needed to know is it that a contract be granted without supporting documents and signatures I was told that a ***** case was loaded i will get refence and I will be informed via email Can vodacom senior management sort out this issue urgently as this is affecting me