SP
Suni P
1 reviews | Active since Apr 2011
20 Sept 2024, 11:28
NEED VODACOM TO ENABLE PAYMENT ARRANGEMENT ON MY LINE PLEASE
Hi Vodacom - As you know I have been unemployed from 2022 (too old now to secure employed sadly) but I am grateful that Vodacom did assist and did not disconnect my line.
Please may I kindly request payment arrangements again to start from September 2024 please? I fell sick last month with chronic health issues hence no payment despite promised.
I await positive response.
Thank you
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Sept 2024, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2024, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SP
Suni P's updateReviewer Update
20 Sept 2024, 12:16Thank you, for your prompt response. I await the Vodacom call.
SP
Suni P's update20 Sept 2024, 12:16
Reviewer Update
Thank you, for your prompt response. I await the Vodacom call.
SP
Suni P's updateReviewer Update
20 Sept 2024, 12:55Thank you Deen, for the call, appreciated! I now await the call from your Collections department to assist me with payment arrangements please? Thank you
SP
Suni P's update20 Sept 2024, 12:55
Reviewer Update
Thank you Deen, for the call, appreciated! I now await the call from your Collections department to assist me with payment arrangements please? Thank you
SP
Suni P's updateReviewer Update
25 Sept 2024, 13:03Good afternoon - I last spoke to Deen on 20 September 2024, who advised that I will receive a call from Vodacom's collections department. To date, no call received from Vodacom's collections department; so that I can make payment arrangements.
Please note for your records, I am being proactive at ensuring payment arrangements are in place, but no call received from Vodacom :-(
Please note for your records, I am being proactive at ensuring payment arrangements are in place, but no call received from Vodacom :-(
SP
Suni P's update25 Sept 2024, 13:03
Reviewer Update
Good afternoon - I last spoke to Deen on 20 September 2024, who advised that I will receive a call from Vodacom's collections department. To date, no call received from Vodacom's collections department; so that I can make payment arrangements.
Please note for your records, I am being proactive at ensuring payment arrangements are in place, but no call received from Vodacom :-(
Please note for your records, I am being proactive at ensuring payment arrangements are in place, but no call received from Vodacom :-(