Need urgent assistance

Its with great big dissapointment i need to write this review.... ive been a vodacom customer for many many years.. i did my upgrade on 23 sept online in the morning, that afternoon i recieved an sms from ram with a tracking number for my parcel, i waited and waited, days later still nothing .. i called vodacom and then they told me they are doing stocktake!! What nonsense!! I need that devices before 2 Oct!! They told me delivery will start again on 1 Oct. So i better recieve my order 1 October!!