1 reviews | Active since Dec 2016

13 Dec 2016, 09:17

Need To Get My Bank SMS

<p>Good Day</p> <p>I have ported from Cell C to vodacom . Ever since i ported my FNB banking sms's and OTP sms's are not coming through. i Have been in contact with FNB who swear everthing is correct on there side. I have researched the issue online and believe this has occured in the past with a few users due to routing table issues. Please can you assist in this regard to verify and correct the routing with the IT department. As i can see it i am not receiving any FNB SMS's. As my new Network provider please assist as i do not where the routing error is/ either with FNB, Cell C or FNB.</p> <p> </p> <p>I have also spoke to a Vodacom representative who asked me to change my sms centre number, this didnt help.</p> <p> </p> <p>Thank You</p>

0
Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 10:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team