MM
Maryke M
1 reviews | Active since Apr 2016
31 Oct 2020, 12:10
Need to cancell contract that was wrongly send to me
Still waiting for them to cancel the contract that was wrongly send to me. I wanted an upgrade not a new contract .They did pick up the phone but contract is not chancelled yet. Only can tell you sorry for the inconvience. Please advise if any one at vodacom is going to assist. Me they said 3 days. But nothing has being done to fix there mistake.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
31 Oct 2020, 12:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2020, 12:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Maryke M's updateReviewer Update
02 Nov 2020, 08:25Please advise why no one has called yet. The phone was pick up i also took phones and 2 eye witness. They said they will phone and yet the contract still not cancelled !!!!!!!!!!!!!!!! Is customer all over the world paying for vodacom mistake.
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Maryke M's update02 Nov 2020, 08:25
Reviewer Update
Please advise why no one has called yet. The phone was pick up i also took phones and 2 eye witness. They said they will phone and yet the contract still not cancelled !!!!!!!!!!!!!!!! Is customer all over the world paying for vodacom mistake.
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Maryke M's updateReviewer Update
03 Nov 2020, 18:13Hi Randall can you please send me proof of the creditnote to *** accourding to my email. The contract was not cancelled but change to prepaid.Hi Maryke Du PlooyWe have received your request to convert *** to pre-paid. It has been logged and will take effect on 2020-11-30 16:21:47. Please note that any outstanding usage costs will be billed in the next month's billing cycle.We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.For any queries, please call Cancellations on ***.Kind regardsVodacom
No, i will not accept this. Please note I ask for a upgrade not a new contract. NOT MY MISTAKE want that contract of from my name by close of bussine 4 nov 2020. This was not my mistake it was vodacom mistake and i will not tollarade any more of this bull ****!!!!!!!!!!!! I will not give any permision to you or vodacom to take money from my account that was not my mistake. ***!!!!!!!!!!! FIX YOUR MESS!!!! HOW MANY TIME MUST I ASK
No, i will not accept this. Please note I ask for a upgrade not a new contract. NOT MY MISTAKE want that contract of from my name by close of bussine 4 nov 2020. This was not my mistake it was vodacom mistake and i will not tollarade any more of this bull ****!!!!!!!!!!!! I will not give any permision to you or vodacom to take money from my account that was not my mistake. ***!!!!!!!!!!! FIX YOUR MESS!!!! HOW MANY TIME MUST I ASK
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Maryke M's update03 Nov 2020, 18:13
Reviewer Update
Hi Randall can you please send me proof of the creditnote to *** accourding to my email. The contract was not cancelled but change to prepaid.Hi Maryke Du PlooyWe have received your request to convert *** to pre-paid. It has been logged and will take effect on 2020-11-30 16:21:47. Please note that any outstanding usage costs will be billed in the next month's billing cycle.We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.For any queries, please call Cancellations on ***.Kind regardsVodacom
No, i will not accept this. Please note I ask for a upgrade not a new contract. NOT MY MISTAKE want that contract of from my name by close of bussine 4 nov 2020. This was not my mistake it was vodacom mistake and i will not tollarade any more of this bull ****!!!!!!!!!!!! I will not give any permision to you or vodacom to take money from my account that was not my mistake. ***!!!!!!!!!!! FIX YOUR MESS!!!! HOW MANY TIME MUST I ASK
No, i will not accept this. Please note I ask for a upgrade not a new contract. NOT MY MISTAKE want that contract of from my name by close of bussine 4 nov 2020. This was not my mistake it was vodacom mistake and i will not tollarade any more of this bull ****!!!!!!!!!!!! I will not give any permision to you or vodacom to take money from my account that was not my mistake. ***!!!!!!!!!!! FIX YOUR MESS!!!! HOW MANY TIME MUST I ASK
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Maryke M's updateReviewer Update
04 Nov 2020, 12:55 Hi ,Maryke PLEASE ALL SEE ATTACHED MESSEAGE FOR Randall to proof he did ****. Contract is not cancelled like promise. Telefonic said 3 Nov he will cancell it himself today.!!!!!!!!!!!! Call also recorded. they did not cancell the contract they change it to prepaid. Every wonder why a phone number is use on you name to comit *****. Vodacom help in advance. Put contract on your name that you did not asked for said they will cancell it, LIES,LIES, LIES . they only change it to prepaid and resell that number that is register on your name!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Guest what no call yet .
Hi ,Maryke
As per our chat, I have loaded cancellation on the system which the number will be cancelled on 30 November 2020. I have also processed a credit for November invoice for that number.
Regards,
Randall
Hi ,Maryke
As per our chat, I have loaded cancellation on the system which the number will be cancelled on 30 November 2020. I have also processed a credit for November invoice for that number.
Regards,
Randall
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Maryke M's update04 Nov 2020, 12:55
Reviewer Update
Hi ,Maryke PLEASE ALL SEE ATTACHED MESSEAGE FOR Randall to proof he did ****. Contract is not cancelled like promise. Telefonic said 3 Nov he will cancell it himself today.!!!!!!!!!!!! Call also recorded. they did not cancell the contract they change it to prepaid. Every wonder why a phone number is use on you name to comit *****. Vodacom help in advance. Put contract on your name that you did not asked for said they will cancell it, LIES,LIES, LIES . they only change it to prepaid and resell that number that is register on your name!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Guest what no call yet .
Hi ,Maryke
As per our chat, I have loaded cancellation on the system which the number will be cancelled on 30 November 2020. I have also processed a credit for November invoice for that number.
Regards,
Randall
Hi ,Maryke
As per our chat, I have loaded cancellation on the system which the number will be cancelled on 30 November 2020. I have also processed a credit for November invoice for that number.
Regards,
Randall
MM
Maryke M's updateReviewer Update
07 Nov 2020, 21:45randall please note still no feed back on the contrac that you change to pre paid not cancelled. The amount credit for the wrongly contract is R309 and you only give a credit for 230.????????????????? You said on the 3 of november it will bedone ??????????
Still waiting
Still waiting
MM
Maryke M's update07 Nov 2020, 21:45
Reviewer Update
randall please note still no feed back on the contrac that you change to pre paid not cancelled. The amount credit for the wrongly contract is R309 and you only give a credit for 230.????????????????? You said on the 3 of november it will bedone ??????????
Still waiting
Still waiting