Need resolution

<p>my mom has taken out 2 new contracts with Vodacom online which don't charge SIM and connection fees but they charged her and made it seem like she was in the wrong when her debit order was returned she initially supposed to be charged 317 but was charged 511 which included SIM and connection fees and now she is owing vodacom money which is clearly not her fault and her credit record will be messed up </p>