NEED MISTAKE CORRECTED

Good day

Please note that I require assistance with my *** , cell phone number 082407***** and 082304*****

The following transpired on my account :

During February 2023 , I contemplated putting this account under debt review – Decided against it During March 2023 – Made payment arrangements with VVM to pay of the arrears on this account , with the arrangement that my lines will not be allocated data/airtime but will remain open to receive incoming calls and SMS

On Saturday the 1st I received two SMS: relating to Quotations that was done on my account *** and ***

I phoned Vodacom on 082135 immediately to find out what is happening with this as I did not request a quote of any sort , they assured me all is in order and it was a quote for an upgrade that was cancelled.

Come to realize on Monday the 3rd that my telephone is not able to receive incoming calls or SMS any more .

Since then I have been unable to access /phone your IVR as my number is no longer recognized on you system and just blatantly cuts me off

When phoning from another number , if I do not experience the same , then I speak to agents who are not able to assist as my account resides in a different area which they do not have or do not allow them access to my profile .

After a long uphill battle , (phoning everybody from different departments to different collection agencies ) the following was realized .

My account was incorrectly added to the debt review process (4 months after my initial consideration) / subsequent settlements were raised on all my contracts as a result .

Vodacom referred me to the Collection agency HP , HP referred me back to Vodacom .

Wrote emails to legal collections ect : EC-1M1Y-1EBZRB

I provided evidence to the Legal collections department – That I never elected to have this account subjected to Debt review /My debt counselors confirmed this /and Vodacom then recalled the file from HP , and handed it back to VVM,

However when contacting VVM – they are saying that they do not have my account under their profile and cannot access this –

I am unable to understand why my service Provider VODACOM is unable to provide me with the information to sort this out . I am sure that settlement invoices raised were not reversed , remember I did not request this to be raised , as I am now being told that my outstanding balance is close to R30000, while all the while I was very close of paying of the R7000 rand that was outstanding during February 2023 with my arrangement with VVM .

So I need the following :

I firstly need my lines to be activated (unblocked ) in order to receive incoming calls /SmS I need somebody to explain to me what happened on this account I need to understand what the arrears of R30000 is now made up off I need to know what is the next step to get this amiably resolved , as I want to be an active /paying Vodacom customer and have been a customer for over 25 years already – during February 2023 – I just needed assistance in order to rehabilitate the account , which has now subsequently turned in to a consumer night mare

I am sure that if somebody puts in the effort and takes the time to look at the sequence of events that this matter can and will be resolved

Please assist me