JR
Jose R

1 reviews | Active since Feb 2017

28 Jan 2025, 06:55

Need last payment back after settlement

On the 2nd of Jan i requested a settlement quote, On the 7th of January I paid the settlement quote. Later that day, I received the regular invoice from Vodacom. I phoned vodacom to find out why I received an invoice and they said end of the month I would be paying another full installment.

This does not make sense as my full installment had 70% of the amount as device payments and as I had just settled the devices, I dont think this is fair. If i had paid 3 days earlier, or if Vodacom had settled my cancellation on the same day before the invoice came through I would not have had to pay this.

If i needed to pay some money for the data for the month, then fine, but not the whole amount with devices that I already settled.

Please see what can be done to credit me the device money. Thanks

0
Replies (2)
Vodacom
Vodacom's reply28 Jan 2025, 07:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Jan 2025, 15:57
Official
Dear Jose.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided. In addition, we have checked with our Insurance team regarding the policy and can confirm, there is no active device insurance policy. 
Please accept our sincere apologies for any aggravation caused.
 
Regards
Vodacom Consumer Website Team

Best regards,