LN
Lucky N

1 reviews | Active since Sept 2019

01 Nov 2021, 06:24

Need help with this recording

My number is Lucky Ndlazi, my cell phone number is +*** my alternative number is ***. On the 30 October 2021, sim swipe was done on my phone number and I also did reverse of that sim swipe but I don’t feel safe to use Vodacom SIM card , I will like to open investigation on this problem, I like to get full report on what happened. Vodacom will ask you security questions before allowing you to do sim swipe, but this sim swipe still was approved. Please provide me with full details of that voice records while doing sim swipe. This sim swipe have cause to directly ******* my WhatsApp contact numbers, after this sim swipe they have reset my WhatsApp account number and result on ******** my family members, my friends, by sending them massages that I need an assistance with money. I will like to get full report and investigate on this issue. My another contact number is ***. Please assist me on this matter, I have been using this number for more than 10years now, this show that I’m the Vodacom customer and right now I don’t trust Vodacom with my information. My another email address *** and another one ***. Thank you advance. -- null

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Replies (2)
Vodacom
Vodacom's reply01 Nov 2021, 07:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Nov 2021, 12:41
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that you will have to report your issue to our ***** team for further assistance. Kindly send an email to *** and provide the following information:

-          Affidavit stating that you are the legal owner of the cellphone number.-          Cellphone number and a detailed dispute/loss.-          ID Copy-          SAPS case number/details

Our team will investigate and provide feedback once the above information is received.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,