Need help please

First i would like to say we have been loyal customers for many years but now i am ****ed off by vodacom. Our contract is on my husbands name they cant even help me to get a puk nr they have to phone my husband firts for permission now how the hell do they make a sim swap overphone to someone that made a sim swap on one of our numbers and used that nr to phone to Europe and Africa and then bought 20gig of data 5 times on a small smart contract with the accounts limit is only R300 and now we sit with a statement of almost R6000 and they didn't even phone my husband to confirm if then simswap is legit to do. THEY have an investigation going on on the number but time is running out. If they think i am going to pay that amount they are sorely mistaken coz i couldn't use that number from beginning of the year. Please help because we don't know what to do.

Kind regards Mrs belinda bannister

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