Need help finalising a new contract with Vodacom Online

Been trying to take out a new contract with Vodacom online. It was a black Friday deal. I completed my application with a consultant and had the confirmation team phone to confirm my order on Thursday 5th December. I approved my debit check mandate same day.

Now I have been phoning the call centre everyday and no one is able to help. They just keep saying they will escalate it and that I will receive a phone call from another department to sort it out and submit my order. I have not been contacted... How can it be so difficult to take out a contract. The service from Vodacom online is awful. How it can it take 2 weeks to take a contract out and still on going. I feel like something needs to be done where customers can be put in contact with anyone in Vodacom when needing something resolved not just generic answers from consultants saying they don't have access and will escalate.