Need help
Until my last upgrade, I have never had a problem with Vodacom. Ni I have a phone I cannot use, I cannot log on o my Vodacom account and phoning Vodacom is a waste of time. i have spent at least 10 hours on the phone to Vodacom. They never answer. It's just muzak! No chance of ever talking to an agent. This is a simple problem but I need assistance from Vodacom to fix it. Their advice is to go to Vodacom shop. I think that's who caused the problem.
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Replies (3)
Vodacom's replyOfficial
31 May 2021, 14:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2021, 14:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
02 Jun 2021, 18:20I do not use Whatsapp and will never bank via my cellphone but I need my cellphone to bank via my laptop. I would also be grateful if Vodacom could answer the phone and/or if their website worked.
's update02 Jun 2021, 18:20
Reviewer Update
I do not use Whatsapp and will never bank via my cellphone but I need my cellphone to bank via my laptop. I would also be grateful if Vodacom could answer the phone and/or if their website worked.
's updateReviewer Update
05 Jun 2021, 18:51Brilliant service from Vodacom Customer Service. Thank you!
's update05 Jun 2021, 18:51
Reviewer Update
Brilliant service from Vodacom Customer Service. Thank you!