Need Help

<p>Just to give you a brief synopsis of the situation I am in with my current Vodacom contract:</p> <p> </p> <p>I ported across from MTN approximately 8 years ago because I found the administration problems with this service provider were insurmountable.</p> <p>During my third cycle, I contracted with a CAT mobile phone and was extremely happy with this handset as I am a farmer and it was used in rugged terrain on many occasions. The handset I believe was made for someone just like me.</p> <p> </p> <p>In September of 2016, my contract came up for renewal, and I without question decided to have the same handset but a more modern one, as in cycle 3.</p> <p> </p> <p>Then the saga began, hence the reason I am mailing you as I am so discouraged and no longer know who to address this problem with.</p> <p> </p> <p>In December of 2016, the phone just started switching off for no reason. This created a problem for me both as a farmer and with my work involvement.</p> <p> </p> <p>I took the phone in to our nearest service centre which is 30 Km’s there and back from my residence. After 2 weeks they notified me that my phone had been repaired. After 1 day, the phone started switching off again.</p> <p>So at this point, the phone has been returned six times already and I am about to make the trip for the 7th time as the handset problem has still not been resolved.</p> <p> </p> <p>To add to my woes, after the 5th return, they gave me a Vodaphone as a temporary replacement until my handset was returned. At that time, I told them I did not want this phone as I was convinced that with a huge screen like this, it would be damaged in my possession. Lo and behold, on the day that I was contacted to collect my CAT, the loan phone fell out of my pocket and the screen was damaged. When I returned it, I was forced to pay R2400-00 because of the damage before they would return my CAT handset. So effectively, I ended up having to purchase this useless handset.</p> <p> </p> <p>The CAT handset costs me R53-00 a month on the contract and I have had little or no use of this phone. Besides this, each trip to the service centre costs me both time and money. I did request that the handset be replaced and they said that they cannot assist with this request.</p> <p> </p> <p>Do you believe that I as a customer am being treated fairly and in best practice with your value statements.</p> <p> </p> <p>Is there any suggestion that you, as the CEO, can make that can resolve this situation and satisfy me as the customer? I would appreciate any assistance or suggestion from you in this regard.</p> <p> </p> <p>Kind regards</p> <p>Koos Jansen Van Rensburg</p> <p> </p> <p>Mobile: 083 ********** </p>