BT
Brendan T
1 reviews | Active since Nov 2012
11 Apr 2019, 13:15
Need email breakdown of current status of account!!!!!
Was told for the second time now that i would get an email showing me the final details of upgrade i had done over the phone.
I still have no idea what the exact specifics are regarding the plan i'm on and an exact conformation of the device i will be receiving.
TWICE now i'm been promised an email showing me exactly what i'm in for and nothing. EMAIL me my freaking account breakdown please vodacom.
Was promised by a lady named Gcabal that things would be sorted out within 15 minutes. This did NOT happen.
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Vodacom's replyOfficial
11 Apr 2019, 13:28 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2019, 13:28
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team