SM
Sipho M
1 reviews | Active since Aug 2019
06 Jan 2023, 13:27
Need assistance ASAP
I need somebody from Vodacom's Fibre department to contact me because I called in last week Thursday/Friday and was told that I would be contacted about my query. It is now a week later and nobody has gotten back to me.
I need my Fibre query sorted out as a matter of urgency as this is how I make my money. I cannot rely on Mobile Data and it is frankly too expensive especially when I have a Fibre contract with Vodacom.
I didn't want to rate you a one star but that can change. I need somebody to get in touch with me asap
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Jan 2023, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2023, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Sipho M's updateReviewer Update
01 Feb 2023, 09:15So its taken you almost a month to tell me something that I already know and have had to write two bad reviews about. I have had numerous calls and yet this is still not sorted out. Just cancel the agreement because I have long moved onto a service provider who take my queries seriously. Your service is awful and I have also ensured that people who use it know that they will be dealing with nonsense despite having been a customer of yours for over five years. Don't bother contacting me as I really don't care what you have to say from here on in.
SM
Sipho M's update01 Feb 2023, 09:15
Reviewer Update
So its taken you almost a month to tell me something that I already know and have had to write two bad reviews about. I have had numerous calls and yet this is still not sorted out. Just cancel the agreement because I have long moved onto a service provider who take my queries seriously. Your service is awful and I have also ensured that people who use it know that they will be dealing with nonsense despite having been a customer of yours for over five years. Don't bother contacting me as I really don't care what you have to say from here on in.