JW
Jo W

1 reviews | Active since May 2015

15 Mar 2017, 13:20

Need another provider

<p>I spoke to an advisor a few days ago at vodacom and I explained that I was unable to purchase data bundles and I got the error message " an error occurred, please try again later". I was then told by the advisor that I chose to use my airtime and not buy any data. I swear if I could I would slap him through the phone coz I was obviously just called a **** indirectly. He refused to reimburse me with my airtime or data and he couldn't be bothered abt the level of service he provided.</p>

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2017, 13:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,