Need a solution

I feel so frustrated. I upgraded with a Huawai PL8 lite in December 2015. This phone was ****** 2 weeks ago. I made use of the claims to submit my claim. After it was approved I went to the Clearwater Vodacom Chatz shop to obtain my new phone. Customer promise on phone line: We get you connected as soon as possible after your phone is ******. Unfortunately not the case. This shop has closed down in the meanwhile. I went to your Vodacom shop at Clearwater mall. This hop tried over a hour to help me. Only the phone gets dropped or not answered. They could not assist me with the phone. Due to someone sending my phone to the Centurion branch. I have not once received a call to enquire where it must be send to. I stay in Roodepoort and not Centurion. Now I have to travel up and down the whole time to get this mess sorted, which should have been painless and still pay the access. All I wanted is my phone again. When phoning your customer care they just shrug their shoulders we can not help you. We do not have access to the system. Why must I pay for this mistake and the access. Need a solution.<br> <br> I can currently be reached on my alternative number given