1 reviews | Active since Mar 2009
Need a response!
<p>On Monday, 26th June I have received a call from this number ********** . The consultant informed about the My 5 Gig deal for R199 with pocket router and this deal is only valid for that Monday of 26th. I asked her thrice does this deal replaced my existing contract and she confirmed yes. What's also so strange she was asking how much people I have in the household as well. In the next 2 days I received the package when I open it there was 3 pocket router, 4 sim cards and 3 Microsoft Office 365 package. Then I called the Canal Walk customer service just to confirm if this deal is replacing my existing contract. Then the consultant had confirmed that this deal was added and not replacing my existing contract and she added 4 lines on my contract which I have not asked for. I contact Vodacom Call Centre and requested for the package to be collected and to be cancel. I received my invoice and my bill is R2000 I can't not afford that bill. The cancellation request was already logged with reference no 1- ********** ********** 1. I just want to know will that be debit in July? Because I don't have that kind of money. That consultant she was misleading. Everyone should be wary about deals that is offered over the phone. An email must be forward to a client to confirm because hearing and seeing it two different things.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Hi Lucian,
We'll unfortunately not the entire query was solved. You have billed a R127 for Sims cards that I don't have and I haven't even activate them. What made me so upset that I have spoken with the one of your consultant last week Saturday and she told me that they won't reimburse me. I got so upset with her and it unacceptable that I must pay for something that I don't have. Then I have spoken with another lady in the accounts department and she said they were pay back the money in 3 days. Well it 5 days and I still don't see that amount in my account. I don't it want deducted from account. I want it my account as in yesterday.
Hi Lucian,
We'll unfortunately not the entire query was solved. You have billed a R127 for Sims cards that I don't have and I haven't even activate them. What made me so upset that I have spoken with the one of your consultant last week Saturday and she told me that they won't reimburse me. I got so upset with her and it unacceptable that I must pay for something that I don't have. Then I have spoken with another lady in the accounts department and she said they were pay back the money in 3 days. Well it 5 days and I still don't see that amount in my account. I don't it want deducted from account. I want it my account as in yesterday.
Hi Lucian,
We'll unfortunately not the entire query was solved. You have billed a R127 for Sims cards that I don't have and I haven't even activate them. What made me so upset that I have spoken with the one of your consultant last week Saturday and she told me that they won't reimburse me. I got so upset with her and it unacceptable that I must pay for something that I don't have. Then I have spoken with another lady in the accounts department and she said they were pay back the money in 3 days. Well it 5 days and I still don't see that amount in my account. I don't it want deducted from account. I want it my account as in yesterday.
Hi Lucian,
We'll unfortunately not the entire query was solved. You have billed a R127 for Sims cards that I don't have and I haven't even activate them. What made me so upset that I have spoken with the one of your consultant last week Saturday and she told me that they won't reimburse me. I got so upset with her and it unacceptable that I must pay for something that I don't have. Then I have spoken with another lady in the accounts department and she said they were pay back the money in 3 days. Well it 5 days and I still don't see that amount in my account. I don't it want deducted from account. I want it my account as in yesterday.
