Need a proof of purchase for Samsung Warranty

<p>On September 2015 I upgraded on my Vodacom Contract (Which I had since 2002) to a Samsung galaxy S6 Edge.</p> <p> </p> <p>On November 2016 The S6 Edge Motherboard packaed up. Contacted Samsung after much effort, they need a proof of purchase with the phone for a warranty claim. So I contacted Vodacom and after about 5 Calls I managed to get an email address, to send my request to. </p> <p> </p> <p>Send my request on the 5th of January, they rep**** on the 16th.</p> <p> </p> <p>I've sent through the signed forms and copy of ID as requested, and still I have not received anything... I have even tried clling them on 082 111 but everytime I get to someone, they transfer me, and the line get cut off, or I get to do a survey, which by now is "0" "0" "0" "0"</p> <p> </p> <p>This is absurd... All I need is a formal document from Vodacom that confirmss the date of purchase for warranty purpouses</p> <p> </p> <p>How difficult can this be?</p>