Nedeem hit a homerun :)

A big thank you to Nadeem from customer care for helping me get to the bottom of all the issues. He was calm, easy to deal with, professional, concise and just brilliant. Suggestions: 1) Your 082.....numbers need a change. Not everyone needs to speak to a customer care agent. Put a customer care email for people that can wait up to 72 hours for reply. This will take pressure off the team and customers like myself dont have to spend days on hold. You can go as far as 3 different emails. Non contract, personal contract, business contract. 2) Your Tobi is way to restrictive and needs a serious upgrade

Wishing you and the team a