1 reviews | Active since Jun 2014
Nearly useless SMS bundle grudge purchase
This complaint does not directly reflect on the Menlyn branch, but on Vodacom as a company. I do not believe anything will be done about it, because this is national company policy, but I feel obliged to voice my dissatisfaction with what I perceive to be bullying tactics from large corporates. On my previous Vodacom Talk 120 contract with my iPhone 5, 100 monthly SMSs were included in my bundle, of which I used fewer than 30 per month. I complained back then that I love the package, but don't want so many SMSs, but there was no option to reduce them. Upon upgrading to my iPhone 6, the ideal package for my purposes, Smart M, now included 300 SMSs, with no option to reduce them! Everybody has WhatsApp, Viber, Skype, iMessage or a ton of other internet messaging services. I don't want 300 SMSs, but I am forced to pay for what Vodacom knows I will never use. They increase the SMSs while people use fewer SMSs than ever. The Vodacom salesman agreed! This is just a bully tactic from a large corporate company to make an extra buck from their clients, selling them a product that they know their clients don't want or use. I could have saved on my bill, because otherwise my package is ideal.
We do thank you for the posting.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We do thank you for the posting.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
