Nearly two weeks late and still no show from your service guys

<p>Via our business account with Vodacom we put in a service request re getting a booster antena installed. We got the reference number, had a guy come out and assess the signal etc, he then said he would be back the following Friday to install. The day before I tried calling to confirm they were still coming. But you can't actually speak to the service department. They don't have a phone number. For a phone company I find that hard to believe. The customer service person I spoke to said they could see it on the computer system and they would update it to ask the service guys to call and confirm they were still coming. It's now 2 weeks later and NO ONE has bothered turning up or getting in touch with us. We STILL don't have the required signal booster and therefore our phones are proving useless unless we connect to our telkom WIFI. We have a large company account with Vodacom and would have expected them to value us as a client. Vodacom - please ensure that a service person comes out to install the required equipment ASAP and contacts us immediately to confirm this appointment. If we can't use our phones we may as well look at moving to a service provider we can use!</p>