Nearly 2 Months of Issues and Vodacom Still Sends the Wrong Samsung S26 Ultra

After nearly 2 months of delays, failed porting attempts, poor communication, and multiple escalations, Vodacom finally managed to activate my contract.

Unfortunately, the issues still have not ended.

I specifically requested a Samsung S26 Ultra 512GB in Violet when taking out the contract. Instead, Vodacom sent me a white device without my approval.

I have now been told that the Violet 512GB device is allegedly being discontinued, and I am effectively being expected to accept a colour I did not choose.

This is completely unacceptable.

After everything I have already been put through since 11 March with this contract process, the least Vodacom should be doing is making every effort to source the correct device that was originally requested and agreed upon.

Customers should not be forced to settle for alternatives because of Vodacom’s stock or supply issues, especially after nearly 2 months of inconvenience, delays, failed communication, and repeated escalations.

The experience from start to finish has been unacceptable:

- Nearly 2 months to complete a basic port - Repeated failed follow ups - Poor communication throughout - Escalations ignored for weeks - Incorrect device supp**** at the end of the process

At this point, Vodacom should be resolving this properly and sourcing the correct Samsung S26 Ultra 512GB in Violet instead of expecting me to accept a device I never asked for.