****ndous service
HP Koen Id *** Cell *** I requseted that my ****le account be cancelled as I have no use to it any longer. All supporting documents requested by a lady called Lucy that phoned me on 20 September was provided, yet the full amount was deducted again. This is unacceptable service. Nobody, not Lucy or any other staff member had the decensy to acknowledge reqeipt of the info not responded to the request to cancel the contract. If not resolved by Friday, I will request assitance from the media.
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Vodacom's replyOfficial
12 Oct 2022, 13:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Oct 2022, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team