2ND COMPLAINT

SECOND COMPLAINT After I posted the first complaint on Hello Peter I was contacted by Dean, I Explained the situation to him and he asked me if Kelly told me that there is cost involved to migrate, she never did. He informed me that they need to listen to the recorded conversation. He came back to me 2 days later and confirmed that Kelly indeed didn’t mention anything in regards to the extra cost and that my account will be credited, I phoned Vodacom Yesterday to confirm what I have to pay now and I was told that there was no credit passed on my account and the amount that I needed to pay was more than double the amount I used to pay. I tried to sent a complaint numerously to *** and it keeps coming back to me. Payment is due shortly and I need answers A.S.A.P as I do not have that kind of money to pay PLEASE CONTACT ME ON *** FIRST COMPLAINT I would like to express my disgust and disappointment towards VODACOM. I made a phone call to Vodacom (the lady I spoke to was Kelly) on the 6th of July, I explained my situation to her, I have 3 contracts on my name, (***) the one of the numbers was used by my late brother who passed away on 3 April 2018, up until know I paid the account which is over R440 ( ***) . Kelly's suggestion was that I Migrate the contract to a You Choose 49 ( with obviously minimum airtime) it was such a relief to me, I actually remember thanking her over and over for this suggestion, I am sure you will be able to listen to the conversation on your records of 06 July 2019 where you will hear that she told me, my whole account will be R300 and something in future. Instead I received an account of 724.90 (which is more than I used to pay). Today I Phoned and was told that there was a migrate done on my number ( *** ), I spoke to 2 different people all and all I was on the phone for about 2 hours. My account is payable in 2 days and I do not have an answer yet. On top of this I developed a problem with my handset and went to Vodacom Alberton City (ground floor) on the 18th of July. 2 people were busy with clients 1 person was sitting there aside without even looking at me. Staff members were coming and going through the "Staff only" door, but no one asked me if I've been attended to, Another person came in wearing a Samsung Jacket, at that stage I asked "is anybody going to assist me?" The person with the Samsung Jacket said "I am from Samsung," My reply was then you are just the right person. I explained the problem and he just said do this and that and your problem will be sorted, he couldn't wait to get out the door. Needless to say , what he told me to do didn't work. The next day I went back, another gentle man sat there with folded arms. I asked him if he could assist me, I was still explaining the problem and he just rep****: "Go to Vodacom New Market." I asked him are you not even going to try to help me, and he just repeated "go to Vodacom New Market" not I'm sorry I am not able to assist Just "go to Vodacom New Market" The service overall was very disappointing in both cases.

Please Contact me on: ***