Navreen Singh - Worst Consultant In History

So my home WiFi stopped connecting to the internet last month. I finally had time to sit and call the call centre to report the issue. Nevertheless I had very friendly and willing consultants try to assist with my issue all week. I still dont have internet connection so I called to cancel my phone with an expired contract. I got connected to Navreen Singh (if she gave me the correct name).... what a horrible experience. I went from just wanting to cancel my contract to frustrated and irate. She has zero emotional intelligence. The whole time I'm asking to cancel but she keeps offering me new products. When I explain that I understand prepaid might be more expensive than a contract and I am perfectly fine and aware she calls me rude. I advised her that she doesn't need to solve my wifi issue all she needs to do is cancel my phone contract and she tells me she is just doing her job by offering alternative products that can be better suited to me. Thee worst experience of my life engaging with this woman. She really needs training and to work on her EQ. I ended up hanging up the phone and calling again just so a different person could assist