Nauseating Service at Vodacom Matlosana Mall

<p>have been struggling with Vodacom Matlosana Mall for two weeks to connect two new contracts.</p> <p>I am an existing vodacom client and went in to open two new contracts.</p> <p>Veronica assisted me in store on 25/11/2016 at 12h30 with phone selection and contract choice. The one contract number is already a vodacom number and a sim swap had to be done. The other contract is a mtn prepaid number and had to be ported to vodacom.</p> <p>Due to is being Friday the store had to close until 14h00. She said usually she would have it finished by 14h30 but because the mtn port takes a while we should rather come back at 15h00 to collect the phones.</p> <p>She called at 14h30 so say we should come in. We went in to the store, waited for her to finish with another client. She checked our progress and informed us that we need to go to mtn so they can release the port. We went to mtn, they said vodacom requested the port as a contract number and not a prepaid, so vodacom had to repeat the request. We went back to vodacom, waited again for her to finish with another customer. She said it is going to take a while for her to finish. We walked around the mall, returned and she was still busy. Seeing us in the store she shouted from across the room that we just need to be patient. Humiliating me infront of other customers.</p> <p>That after we didnt say anything and just stood there. The rest of the staff in the store were not busy but no-one is helping us. After another half an hour and being shouted at, I asked to speak to the manager. She apologised and asked someone else to handle our contracts.</p> <p>Fanie checked our progress, requested the port and the sim swap. At 17h45 I said we have to leave due to other commitments. He said he will call me before 19h00 to collect our phones the same day or the next morning.</p> <p>At 10h00 on 26/11/2016 I havent received any calls and went to the store. Nothing was finished. He asked us to go do shopping and when we return it will be done. Returned at 12h00, nothing finished. He was busy with other people and asked us to wait. Eventualy at 13h30 he helped us. He said he is struggling with the sim cards. I asked if the contracts have even been approved. He said yes and we can take our phones. He assured us that the vodacom number will be conected by the next day and the mtn number the monday.</p> <p>Needless to say it was never connected. On the monday I called Fanie. He said they are struggling with the system and will sort it out asap.</p> <p>The tuesday at 09h00 I called Fanie, he said he is still struggling. I called the manager, he was busy and the person said he will call me as soon as he is finished. In the afternoon at 13h00 I called again, spoke to the manager. He said they are very busy with customer overload and the system is struggling. He will find out what is happening and call me within an hour.</p> <p>By the thursday I hadnt heard anything. Called again, left a message. No answer.</p> <p>By Friday I called the same manager. Asked him why he didnt follow up? No answer. He had no idea why the sims were not connected. He said they will sort it out and call me.</p> <p>The next week monday 5/12/2016 I called again. Spoke to Fanie. He informed me that the one contract was approved but the other declined due to something on my ITC??? He cannot give me details and said I have to call ITC.</p> <p>I call them today to ask what the progress is, manager Raz tells me that I should not become impatient with him or else he will become impatient with me and we will se how far we get. I say I am going to move my bussiness else where, he says go ahead you will struggle even more. He tells me they speak to 200 people per day with complaints and they are severly busy.</p> <p> </p> <p>This is not by any means acceptable. How do you give me two phones and after two weeks tell me the contracts are not approved and now its my problem to sort out? </p> <p>How can you deliver such poor customer service, speak to customers this way and complain to a customer about your work overload?? </p> <p>How is this vodacom store still open with such rude demenor?</p> <p> </p> <p>I expect vodacom management to sort this out now!</p>