Nauseating “Customer service”

<p>We as South African consumers will all agree that service levels are substantially below par, especially where after sales service applies. This however was the first time that I have received such pathetic sales service. Not a word of a lie I have been struggling since December 2016 to sign on with Vodacom. Granted the 1st hurdle was courtesy of Avon/Justines bogus ITC listing. Fast forward to 2017, starting with Vodacom Data in Cavendish, then Vodacom Bayside and most recently Vodacom online. I have been greeted with nothing but lethargic sales support. To date I am waiting for either of the three to “call me back”. Every single follow up was done by me (perhaps I should request a salary). Today however was the final straw, I called back once again for a status update only to find out I am declined because of a poor Vodacom credit profile. Which was interesting since last I checked my credit score was 971 (March 8th prior to applying with Vodacom). After insisting on speaking to a manager the truth was revealed that the decline was due to multiple open (approved) applications against my ID number. This after I instructed the folks at Bayside to cancel / remove the approved application done due to their poor service. So today I say to Vodacom never again, I would strongly advise against anyone considering Vodacom as a cellular partner.</p>