AL
Avinash L
1 reviews | Active since Jul 2010
04 Sept 2020, 20:22
NAUSEATED WITH SERVICE
HELLO VODACOM
My matter has not been resolved. We are now well into September 2020 and yet a simple matter of amending a contact has not been done. I lodged my first complaint on the 17th of June and 80 DAYS have pasted with no RESOLVE. WHAT DO CONSUMERS NEED TO DO VODACOM TO HAVE URGENT MATTERS CONCLUDED.
TOTALLY UNACCEPTABLE
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Sept 2020, 11:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2020, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AL
Avinash L's updateReviewer Update
07 Sept 2020, 20:29Dear Vodacom,
Please can this matter be "put to bed". I have been paying for a contract for the last 3 month BUT don't even have The device which came with the contract. This device was never activated and collection was arranged and collected on The 5th of August. This is totally unfair. I have explained that I have been retrenched and cannot afford this contract but yet I have been billed the amount of over R 1, 700 for the last 3 month. This is intensely, negatively affecting my day to day living as I have no source of income.
Due to this, I have no choice but to escalate this matter to the media and necessary Ombuds.
Please can this matter be "put to bed". I have been paying for a contract for the last 3 month BUT don't even have The device which came with the contract. This device was never activated and collection was arranged and collected on The 5th of August. This is totally unfair. I have explained that I have been retrenched and cannot afford this contract but yet I have been billed the amount of over R 1, 700 for the last 3 month. This is intensely, negatively affecting my day to day living as I have no source of income.
Due to this, I have no choice but to escalate this matter to the media and necessary Ombuds.
AL
Avinash L's update07 Sept 2020, 20:29
Reviewer Update
Dear Vodacom,
Please can this matter be "put to bed". I have been paying for a contract for the last 3 month BUT don't even have The device which came with the contract. This device was never activated and collection was arranged and collected on The 5th of August. This is totally unfair. I have explained that I have been retrenched and cannot afford this contract but yet I have been billed the amount of over R 1, 700 for the last 3 month. This is intensely, negatively affecting my day to day living as I have no source of income.
Due to this, I have no choice but to escalate this matter to the media and necessary Ombuds.
Please can this matter be "put to bed". I have been paying for a contract for the last 3 month BUT don't even have The device which came with the contract. This device was never activated and collection was arranged and collected on The 5th of August. This is totally unfair. I have explained that I have been retrenched and cannot afford this contract but yet I have been billed the amount of over R 1, 700 for the last 3 month. This is intensely, negatively affecting my day to day living as I have no source of income.
Due to this, I have no choice but to escalate this matter to the media and necessary Ombuds.
AL
Avinash L's updateReviewer Update
29 Sept 2020, 09:45I received a call from a Vodacom consultant "MALIN" on the 9th of September, informing me that this matter has been resolved. I will be receiving credits for all the monies which Vodacom debited from my account. BUT, Unfortunately, this is not the case. I am still been billed the original amount and the contract has not been reversed. Also, I was told i can review my contract in a days time to a contract of my choice. NOTHING HAS CHANGED. I AM STILL BEEN BILLED WITH THE AMOUNT I CANNOT AFFORD.
TOTALLY UNACCEPTABLE. PLEASE ASSIST.
TOTALLY UNACCEPTABLE. PLEASE ASSIST.
AL
Avinash L's update29 Sept 2020, 09:45
Reviewer Update
I received a call from a Vodacom consultant "MALIN" on the 9th of September, informing me that this matter has been resolved. I will be receiving credits for all the monies which Vodacom debited from my account. BUT, Unfortunately, this is not the case. I am still been billed the original amount and the contract has not been reversed. Also, I was told i can review my contract in a days time to a contract of my choice. NOTHING HAS CHANGED. I AM STILL BEEN BILLED WITH THE AMOUNT I CANNOT AFFORD.
TOTALLY UNACCEPTABLE. PLEASE ASSIST.
TOTALLY UNACCEPTABLE. PLEASE ASSIST.