Natalie from Vodacom Rewards

Received a call from *** and spoke to an unintelligent customer care service agent by the name of Natalie. She was clearly eating when I answered as she came on a few seconds later and asked if she was speaking to me. Given that she didn't first introduce herself (basic telephone etiquette), I asked who I was speaking to and she said her name was Natalie calling on behalf of Vodacom Rewards. I mentioned that I wasn't expecting a call and she rudely cut me off to say that she knows I was not expecting a call but she was calling me regarding an upgrade on a contract. I then mentioned that I wanted to cancel my contract before she bluntly responded with me going to my nearest Vodacom store to cancel. She then hung up without anything further. I am absolutely appalled by the service from Vodacom lately. You have certainly lost a customer and I will be sure to spread the word about this putrid service.