NC
Natalie C
1 reviews | Active since Jul 2023
01 Jul 2023, 17:37
Nat
I am writing to express my deep dissatisfaction with the service provided by the Vodacom billing department. Over the past few months, I have encountered numerous issues and frustrations that have left me feeling extremely dissatisfied as a customer.
First and foremost, the billing statements I have received have been consistently inaccurate and confusing. Despite my efforts to comprehend and reconcile the charges, I have been met with vague explanations and inadequate assistance. This lack of transparency and clarity is really making it difficult for me to trust the accuracy of the bills I receive; as a matter of factor I’m cancelling my contracts.
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Replies (2)
Vodacom's replyOfficial
02 Jul 2023, 11:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jul 2023, 11:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jul 2023, 08:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/07/03 at 12:50:35 we've confirmed you as the account holder. We've tried contacting you again thereafter however reached the voicemail twice.
Kindly be advised though that our records indicate you have an active fibre contract as well. A Broadband Connect LTE contract which is on the current Vodacom account with account number I*** / 9
Regards Consumer Website Team
Kindly be advised though that our records indicate you have an active fibre contract as well. A Broadband Connect LTE contract which is on the current Vodacom account with account number I*** / 9
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2023, 08:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/07/03 at 12:50:35 we've confirmed you as the account holder. We've tried contacting you again thereafter however reached the voicemail twice.
Kindly be advised though that our records indicate you have an active fibre contract as well. A Broadband Connect LTE contract which is on the current Vodacom account with account number I*** / 9
Regards Consumer Website Team
Kindly be advised though that our records indicate you have an active fibre contract as well. A Broadband Connect LTE contract which is on the current Vodacom account with account number I*** / 9
Regards Consumer Website Team
Best regards,