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LM
Lerato M

1 reviews | Active since Dec 2014

21 Mar 2024, 10:56

Nasty Vodacom

I am wireless internet customer of vodacom in protea glen, soweto. Every other day the service goes down, you report it to vodacom and it takes them over a week to attend to fix the issue, that is if you follow up a lot of times with them. Stay away from Vodacom. Just this year ive already had the same issue 3 times and it takes them a lifetime to fix! Dont know if its because im in soweto or its just that they are horrible service provider, just want to cancel this nonsense as i am paying for a non-existing service affects my livelihood as i work from home! Hate vodacom

0
Replies (6)
Vodacom
Vodacom's reply21 Mar 2024, 12:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

LM
Lerato M's update21 Mar 2024, 12:20
Reviewer Update
Thats a lie because they never will contact me, ive been on this road before, like i said your service goes offline every other day.
LM
Lerato M's update21 Mar 2024, 20:54
Reviewer Update
Still no resolution have to work tmrw and Vodacom has not resolved my issue 4 days later. Vodacom sucks big time!!!! STAY AWAY FROM VODACOM!!!!!
LM
Lerato M's update21 Mar 2024, 21:27
Reviewer Update
This is sabotage my business is being affected, my ability to make a living has been affected irreparably however ill be liable to make a full payment to vodacom come due date whereas i have been impacted for a week. Every 6 weeks i deal with the same issue!!! Thanks useless VODACOMMM!!!!
LM
Lerato M's update22 Mar 2024, 11:52
Reviewer Update
Im still waiting for an update or resolution!
Vodacom
Vodacom's reply25 Mar 2024, 15:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/03/25 at 15:30:01, you've confirmed the fibre has been restored. Regards Vodacom Consumer Website Team