1 reviews | Active since Dec 2016

21 Dec 2016, 18:19

Nasty surprise

<p>I travelled through Swaziland with my phone switched off except for a very short period where it was switched on to retrieve information. I had no signal according to the handset. I have arrived back in SA to receive a message telling me I have used R2000 of roaming data. I am unable to contact Vodacom by any means (as usual). I demand an explanation for this as I have an idea it is a "marketing ploy ". If so, it is in EXTREMELY poor taste. If not, I would like to be shown how I can run up a huge bill in some matter of minutes with nothing to show.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2016, 06:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team