jW
jan W

1 reviews | Active since Apr 2011

09 Feb 2015, 13:22

nashua account to vodacom

I have a major problem with regards to my account that was handed over to Vodacom now account no KN000380-9. December 2014 following the closure of N Mobile.<br> I have 3 \sim card contracts"with Nashua mobile under 1 account no.<br> *** cell phone contract.<br> *** 3G data contract<br> *** I pad Sim card<br> Contract *** use to be a business contract \""support billing\"" but since 2012 Aug I have left the company and individually paid the account as it is not a business contract any longer. I then personally upgraded September 2012 and due for upgrade again Sept 2014.<br> After numerous attempts to upgrade the cell contract through Vodacom it is stated that the account is still Sponsored billing and a business contract. this is not the case and how could I have upgraded without any hassles previously.<br> I now have a similar problem with my 2 data contracts which also states that it is business contracts at Vodacom and it is not. they are also due for upgrade but again I can not do anything.<br> please can we sort this account information out with Vodacom in order for me to proceed with upgrade's. <br> I find it extremely *********** that my account still not rectified!!"""

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2015, 13:35
Official
Hello jandvw,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team