Nashrudeen (Nash) Allie. - Excellent Service

Dear Vodacom,

After 2 weeks of unresolvement of my query I was feeling so disappointed and frustrated with my account query just not getting fixed. I had to explain myself to 4 different agents, even the team leader who promised me that He would call me back but never did. I just lost all hope until eventually I got through to a call agent by the name of Nashrudeen (Nash) Allie. He could hear my frustration and reassured me that he would take on the challenge and help me resolve the query I had. After half a day of him actively working on my query calling me with no feedback but just the reassurance that he is still working on my query made me feel at ease. Finally he called me moments ago and my query has been resolved. Nashrudeen (Nash) Allie’s drive and passion , his excellent customer service skills was portrayed throughout his calls with me. He is an asset to Vodacom and a true Brand Ambassador. I cannot express my gratitude and gratefulness to him. He has restored my faith in Vodacom and you have retained a customer due to him. Thank you Vodacom and Thank you Nash once again!