HS
Heinrich S
1 reviews | Active since Feb 2015
09 May 2019, 18:08
Name on account changed automatically two months after account was opened???
The consultant from Vodacom Cavendish and I have tried to work with the Callcentre agents to change the name on my NEW Vodacom contract that suddenly changed from mine to another. For more than 4 Months now and still no luck. HOW IS IT POSSIBLE THAT A NAME CAN CHANGE ON THE CONTRACT WITHOUT ME REQUESTING IT??? PLEASE CHANGE IT BACK TO MY NAME! We keep being transferred from pillar to post with the callcentre. It makes me sick and tired of Vodacom and their callcentre.
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Replies (3)
Vodacom's replyOfficial
09 May 2019, 19:47 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 19:47
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 May 2019, 10:05Dear Heinrich,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply10 May 2019, 10:05
Official
Dear Heinrich,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
HS
Heinrich S's updateReviewer Update
10 Jun 2019, 13:21Hi Guys,
New month, the same issue. Can you guys please assist? It doesn't look like anything is going to happen with this request. Take a look at email chain with the subject EC-1R3H-30QDWN
PLEASE sort this out, it's really not fun doing this each month.
Thanks
New month, the same issue. Can you guys please assist? It doesn't look like anything is going to happen with this request. Take a look at email chain with the subject EC-1R3H-30QDWN
PLEASE sort this out, it's really not fun doing this each month.
Thanks
HS
Heinrich S's update10 Jun 2019, 13:21
Reviewer Update
Hi Guys,
New month, the same issue. Can you guys please assist? It doesn't look like anything is going to happen with this request. Take a look at email chain with the subject EC-1R3H-30QDWN
PLEASE sort this out, it's really not fun doing this each month.
Thanks
New month, the same issue. Can you guys please assist? It doesn't look like anything is going to happen with this request. Take a look at email chain with the subject EC-1R3H-30QDWN
PLEASE sort this out, it's really not fun doing this each month.
Thanks