NAME NOT CLEARED ON ITC 1 YEAR LATER STILL

i made a payment last year in JULY AND FINISHED MY PAYMENT AND GOT A PAID UP LETTER,EVER SINCE LAST YEAR THEY DIDNT UPDATE MY NAME AND EVERYTIME WHEN I CALL THE NUMBER ********** THEY GIVE ME ATTITUDE AND ALSO THEY SAY I MUST WAIT 21 DAYS EVER SINCE FROM THE 31 JULY AND TODAY I SPOE TO NOMTHA FROM LEGAL COLLECTONS SHE TOLD ME TO DO WHATEVER I WANT AS SHE WON'T HELP ME DIDNT EVEN GIVE ME A CHANCE TO EXPLAIN AND SHE WAS VERY RUDE AND HUNG UP ON ME.MY ID NUMBER IS ********** 677083 AND ON CLEARSCORE THEY STILL LISTING ME CHECK ACC NUMBER: I ********** , CAN SOMEONE ASSIST ME BY CLEARING MY NAME ON ITC AS THIS IS AFFECTING MY LIFE PLEASE .