GN
Gift N
1 reviews | Active since Sept 2021
29 Jul 2024, 13:02
Nairtime (One-Month Personal Loans)
I borrowed money using the VodaPay app (One-Month Personal Loan) in August 2023 and again in November 2023 (Account Numbers: *** and ***, respectively). These loans were settled in August and November, but on the credit bureaus (Experian and Transunion), these accounts show as if I've missed payments and that the accounts were never settled. Please sort this matter out as incorrect information on the credit because is detrimental to our credit profile.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Jul 2024, 13:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2024, 13:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GN
Gift N's updateReviewer Update
14 Aug 2024, 13:24Good day,
It has been more than seven working days, but this issue has not been resolved.
Vodacom emailed me to say that the issue would be resolved after seven working days, but it still hasn't been.
Regards,
Gift Ntuli
It has been more than seven working days, but this issue has not been resolved.
Vodacom emailed me to say that the issue would be resolved after seven working days, but it still hasn't been.
Regards,
Gift Ntuli
GN
Gift N's update14 Aug 2024, 13:24
Reviewer Update
Good day,
It has been more than seven working days, but this issue has not been resolved.
Vodacom emailed me to say that the issue would be resolved after seven working days, but it still hasn't been.
Regards,
Gift Ntuli
It has been more than seven working days, but this issue has not been resolved.
Vodacom emailed me to say that the issue would be resolved after seven working days, but it still hasn't been.
Regards,
Gift Ntuli
GN
Gift N's updateReviewer Update
10 Sept 2024, 11:28Good day,
It has been more than a month, but the Transunion credit bureau still reports that the two VodaLend accounts were not paid up and are over 150 days in arrears. The only credit bureau that reports that the accounts were paid up is Experian. Please sort this issue out.
Regards,
Gift Ntuli
It has been more than a month, but the Transunion credit bureau still reports that the two VodaLend accounts were not paid up and are over 150 days in arrears. The only credit bureau that reports that the accounts were paid up is Experian. Please sort this issue out.
Regards,
Gift Ntuli
GN
Gift N's update10 Sept 2024, 11:28
Reviewer Update
Good day,
It has been more than a month, but the Transunion credit bureau still reports that the two VodaLend accounts were not paid up and are over 150 days in arrears. The only credit bureau that reports that the accounts were paid up is Experian. Please sort this issue out.
Regards,
Gift Ntuli
It has been more than a month, but the Transunion credit bureau still reports that the two VodaLend accounts were not paid up and are over 150 days in arrears. The only credit bureau that reports that the accounts were paid up is Experian. Please sort this issue out.
Regards,
Gift Ntuli