Nairtime one month loan

I had a Nairtime one month loan last year in February 2023 and paid up the loan. In April 2023 it appeared on my credit report as a defaulted payment. I contacted vodacom and rectified the mistake. In July 2024 it appeared again as defaulted payment whereas I have not taken the loan again and the account is said have been removed from being dormant to active. Please vodacom do jusgice in your service. Its so frustrating to deal with such nonsense once and twice is so disgusting as Im trying to fix my crefit report