NA162496 - Item cancelled and Vodacom fails to collect and continues to bill

Vodacom refuses to assist pensioners and continue billing despite numerous requests for cancellation. Account Number NA162496. The account holder has requested cancellation on several occasions and even attempted to visit Vodacom stores to return the item and cancel the contract, they refused to take the item and have not assisted despite several calls over several months. The do however have no shame in billing the customer for an item that was cancelled!