UF
Ugo F
1 reviews | Active since May 2021
13 May 2021, 13:52
Mzumuhle Zondo: Vodacom's only asset!
Mzumuhle Zondo is the only light in a very dark Vodacom tunnel. Vodacom should be thanking their lucky stars to have him.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 May 2021, 13:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 May 2021, 13:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
UF
Ugo F's updateReviewer Update
12 Jun 2021, 09:41My dad died during this so called contract reversal process, he asked me to phone everyday because it made him so anxious but nobody could / would help us. We are still getting billed. I can't explain his distress during this process and I still don't believe this will ever be resolved. I don't know who they will do a security check with because he is DEAD. Vodacom waits till you are completely exhausted and thoroughly spent to "resolve queries". They simply wait for you to give up, tire out, resign yourself to the fact that you will never get help. This lingering contract is literally the final nail in his coffin. I don't think this will make any difference, you will give me another case number, reference number, promise to phone, promise to help.
UF
Ugo F's update12 Jun 2021, 09:41
Reviewer Update
My dad died during this so called contract reversal process, he asked me to phone everyday because it made him so anxious but nobody could / would help us. We are still getting billed. I can't explain his distress during this process and I still don't believe this will ever be resolved. I don't know who they will do a security check with because he is DEAD. Vodacom waits till you are completely exhausted and thoroughly spent to "resolve queries". They simply wait for you to give up, tire out, resign yourself to the fact that you will never get help. This lingering contract is literally the final nail in his coffin. I don't think this will make any difference, you will give me another case number, reference number, promise to phone, promise to help.