#MyVodacomApp is a waste of stakeholder money, and customer time

<p>#MyVodacomApp has to be one of the most consistently frustrating customer experiences. Not once, not twice, but every single time I use it.</p> <p>Even your Vodacom retail shops regard it as a sad joke and tell their clients "it's always down". How embarressing!</p> <p>Why it takes such an inordinate amount of time to fix the ongoing problems with your app is beyond me. Is it being run by the ANC? I can only imagine that you have all sat around a desk divining cunning new ways to frustrate your clients at EVERY point of contact.</p> <p>That can be the only explanation, because surely in a publicly listed company that is answerable to stakeholders, the head of the department should have been fired or resigned for sheer ineptitude. If this is an outside company responsible for the app, they should be summararily fired.</p> <p>The joke is that Vodacom has been punting your "double your data" if you buy it through your app. Pray, do tell, how would you recommend we do that if it NEVER works. For four days running I have tried to buy additional data either online or via your app, to no avail.</p> <p>What a ******** waste of stakeholder money that you have wasted on this campaign, if you can't even buy additional data.</p> <p>Telkom Free Me here I come! It's cheaper than your exorbant data rates, and wonder of wonder, it works like it's supposed to.</p>