JL
John-D Lotz

1 reviews | Active since May 2015

23 May 2015, 19:34

MyVodacom Registration Still Impossible

Since joining Vodacom on a new contract in March, I've been trying to register on the MyVodacom app. It seems a glitch on the system is hampering my attempts, and nothing has come of numerous requests to Vodacom for assistance. <br> <br> The furthest I can get in registering on MyVodacom is still the registration page, where a OTP is sent to my cell number to confirm registration... and nothing ever arrives on my phone. Despite trying via the App and the website. <br> <br> So this comes at the tail-end of a 2 month process of trying to get Support from Vodacom. My problems were addressed first by numerous consultants at the Call Centre (to no avail), and then by a Technical Team who contacted me initially to say they were investigating what was wrong. All were very friendly and keen to help, but it's been almost a month now since I've had any feedback, and I still can't register!<br> <br> Having to spend 10-15mins on the phone with a call centre consultant to buy TopUp bundles for my Smart M package is tedious and backward Vodacom. <br> <br> I am disappointed this has been such a difficult and impossible process.

0
Replies (1)
Vodacom
Vodacom's reply31 May 2015, 17:35
Official
Hello jdlotz,

We have updated your Vodacom Online profile as requested. Please see email regarding the update. We do apologise for the inconvenience caused.


Kind Regards
Vodacom Consumer Websites