MyVodacom is a useless app - can't buy data
<p>For a technology business, your app is shockingly bad ( on those days when its's actually accessible), and that's once you've got past the annoying "play everyday" screen. I have been trying to buy extra data for several days now, but every time I do, there seems to be an issue as I am told that additional bundles are not available for my number (***?!). What the hell is wrong with your app and why is no-one ever held accountable for its all too frequent issues? In the UK or Europe, this is the sort of thing people would be fired for. I woud have thought that the recent court cases have taught you that what appears to be a deliberate strategy of causing people to run up out of bundle charges is both morally reprehensible and financially counterproductive. Please contact me to resolve this as buying data over the 082111 number is very inefficient and time consuming, given the low quality of your call centre agents. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
