hM
hulisani M

1 reviews | Active since Dec 2013

26 Sept 2015, 00:06

Myunisa 3G bundle depleted after 2weeks

I complained on hellopeter earlier this month regarding the UNISA 3G bundle that had not been activated for this current month. They told me it would come through on the 8th September. I have since received it and now 2 and a half weeks later my 3G bundle is \finished". <br> I called the call center this morning enquiring how this was possible and the agent told me I didn't have a UNISA bundle activated on my cellphone. I then asked her yo transfer me to her supervisor which she did and he confirmed (after holding on for 25minutes) that I had 2.GB of data available and that I should reboot my phone.<br> I did that and then my data started working again. Immediately after I purchase airtime to the value of R55 and within minutes my anytime was finished. I had to make a call so I decided to buy another R29 voucher of which the same thing happened. I am extremely disappointed as it appears the data is being used off my airtime and this is unfair as I still have my UNISA data bundle available.<br> I have again recharged this evening with R29 and again it dissapeared.<br> I am greatly distressed as I can't keep on buying airtime and lose it so quickly. <br> Can you please HELP ME IN THIS REGARDZ"""

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2015, 09:50
Official
Hello masibigiri,



Thank you for your posting.

Your matter will be attended to and service consultant will contact you shortly.

Regards,

Vodacom Consumer Website Team