MP
Malose P
1 reviews | Active since Aug 2021
04 Feb 2025, 09:06
mystery charges on a closed account
Paid off my account and it was converted in to prepaid, 2 months later they try to debit my account when I contact the customer service they can not explain how I incurred the additional charge however they had already referred my account to legal.
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Vodacom's replyOfficial
04 Feb 2025, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2025, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team